Today was.. Good and bad. Good was feeling quite happy throughout the day. Bad was meeting horrible, terrible guests and having like ten thousand refunds done. I really don't understand what is going on in the minds of the guests. I personally cannot see myself changing my mind a million times AFTER the cashier tenders the transaction and insist on changing the order. Then when suggesting a better deal for the guest, he hostilely asks, "WHY ARE YOU SUGGESTING THIS TO ME?!?!" Yes, it really pays to be nice.. And then there's a guest who orders from you another fifty thousand times by cutting queue, and then refuses to join the server queue your manager directs her to, by saying, "NO NO this queue!". And ends up embarrassing herself by having to go to the initial queue your manager says. It's actually pretty funny to watch all these people. I really feel like getting into their brain and look at how they think.

Patience. Trust. Confidence. Three things I sadly lack right now.